Complaints Procedure

At Autozone we take great pride in ensuring all of our customers receive exceptional service during their car buying experience. If you do find yourself dissatisfied with any aspect of our service, we kindly ask that you follow the procedure outlined below:

By Post
You may send your written complaints to our Customer Service team at the following address:

Customer Service Department
Autozone UK Ltd
Hilltop Garage
Barnsley
South Yorkshire
S70 3RD

By Email
You may send an email of your complaint to: customerservice@autozone.co.uk

By Phone
You may call our Customer Service team on: 01924 360533

To ensure your complaint is dealt with promptly and efficiently, we ask that you please provide the following information when sending your complaint:
. Your full name
. Contact information: Phone Number & Email Address
. Vehicle Registration
. Clear and concise details to outline the nature of your complaint

Your complaint will be thoroughly investigated and we will provide you with the outcome of such investigations as soon as possible (please allow 5-7 working days for a formal written response). You will receive details of any proposed action to resolve the reported issues and if necessary, you will be given an apology. 

Financial Ombudsman Service

If we are unable to resolve your complaint satisfactorily, you may be entitled to refer the matter to the Financial Ombudsman Service (FOS) if you are an eligible complainant and do so within six months of the final response letter. You can contact them with the following details:

Phone: 0800 023 4567

Post: The Financial Ombudsman Service, Exchange Tower, London, E14 9SR

Email: complaint.info@financial-ombudsman.org.uk

Website: www.financial-ombudsman.org.uk